Privacy Policy

Effective Date: August 6, 2026
Last Updated: August 6, 2026

Stair Lift for Vets (“Stair Lift for Vets,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you:

  • Visit https://stairliftforvets.org

  • Submit an application or online form

  • Request a stair lift assessment

  • Offer to donate a stair lift

  • Make a charitable donation

  • Volunteer or become a partner

  • Communicate with our organization

  • Otherwise use our website or services

By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide Directly

We may collect information that you voluntarily provide, including:

  • Your name

  • Mailing, service, or installation address

  • Email address

  • Telephone number

  • Preferred method of contact

  • Veteran or military-service information

  • Information about a veteran, caregiver, family member, donor, or person submitting an application

  • Information about a residence, staircase, mobility need, or requested stair lift

  • Staircase measurements and project details

  • Photographs of staircases, stair lifts, residences, or related equipment

  • Information about a stair lift offered for donation

  • Eligibility, financial-need, income, or household information

  • Medical or mobility information submitted through a designated form

  • Military-service documentation submitted through a designated form

  • Volunteer, partnership, sponsorship, and charitable-donation information

  • Communications, questions, feedback, and other information you provide

  • Scheduling, assessment, estimate, installation, service, and customer-support information

Please provide only the information requested by the applicable form.

Do not submit Social Security numbers, complete medical records, financial account credentials, payment-card numbers, military documents, income documentation, or other highly sensitive information through a general contact form, standard photo-upload form, email, or text message.

Submitting an application does not guarantee eligibility, funding, equipment availability, approval, or installation services.

Photographs and Uploaded Files

Our forms may allow applicants, customers, donors, or other individuals to upload photographs of staircases, stair lifts, residences, or related equipment. These photographs may reveal identifying information or details about a person’s home.

Before uploading a photograph, please remove or avoid including:

  • People who do not need to appear in the photograph

  • Medical or financial documents

  • Military records

  • License plates

  • Computer screens or paperwork containing personal information

  • Prescription containers or medical devices not relevant to the request

  • Other unnecessary private or sensitive information

We may use submitted photographs to evaluate staircase conditions, determine whether equipment may be accepted, assess possible installation requirements, communicate with technicians or partners, and maintain appropriate project records.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • Internet Protocol address

  • Browser and device type

  • Operating system

  • Approximate geographic location

  • Referring website or source

  • Pages viewed

  • Links or buttons clicked

  • Date and time of access

  • Time spent on the website

  • Website interaction and performance information

  • Cookie, advertising, and similar technology identifiers

We use this information to operate and secure the website, understand how visitors use it, evaluate outreach, improve accessibility and performance, detect technical problems, and prevent fraud or misuse.

2. Google Analytics

We use Google Analytics to understand how visitors find and use our website. Google Analytics may use cookies and similar technologies to collect information such as:

  • Device and browser information

  • Approximate location

  • Pages visited

  • Referral sources

  • Website interactions

  • Session and performance information

Google processes this information according to its own terms and privacy practices.

For additional information, review:

You may limit analytics cookies through our cookie settings, if available, your browser settings, or the Google Analytics Opt-out Browser Add-on.

Disabling cookies may affect certain website features.

3. Advertising, Tracking, and Similar Technologies

Our website may use advertising, conversion-measurement, audience-measurement, or security technologies provided by companies such as Google and Meta. These technologies may include cookies, pixels, tags, and similar identifiers.

These services may collect information about:

  • Website visits and interactions

  • Advertising or referral sources

  • Buttons, links, or forms used

  • Browser and device information

  • Approximate location

  • Conversions or actions taken after viewing an advertisement

We may use this information to measure the effectiveness of outreach and advertising, improve campaigns, understand website use, prevent fraud, and reach people who may be interested in our mission or services.

Some state privacy laws may classify certain advertising-related disclosures as “sharing,” “targeted advertising,” or a “sale,” even when no money is exchanged.

You may manage certain advertising preferences through:

4. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, tags, local storage, and similar technologies to:

  • Keep the website functioning

  • Remember preferences

  • Measure website traffic and performance

  • Understand visitor interactions

  • Evaluate advertising and outreach

  • Improve website content

  • Support security and fraud prevention

  • Operate embedded or third-party content

You may control cookies through your browser settings and any cookie-consent controls presented on the website. Blocking certain cookies may affect website performance or functionality.

Some browsers offer a “Do Not Track” setting. Because there is no universally accepted standard for responding to these signals, our website may not respond to every Do Not Track signal. We will process legally recognized opt-out preference signals when required by applicable law and supported by our systems.

5. Online Forms and Jotform

We use Jotform to operate certain online forms, including:

  • Stair lift assistance applications

  • Stair lift donation forms

  • Contact forms

  • Volunteer forms

  • Partnership inquiries

  • Assessment requests

  • Other information-submission processes

When you submit a Jotform form, your information is transmitted to and processed through Jotform’s systems. Depending on the form, this information may include:

  • Contact information

  • Photographs

  • Staircase measurements

  • Project information

  • Mobility information

  • Income or financial-need information

  • Military-service documentation

  • Other information necessary to evaluate an application or donation

Jotform may also collect technical information associated with a submission, including an IP address, browser information, device information, submission date, and submission time.

Jotform processes information according to its own privacy practices. Review the Jotform Privacy Policy for additional information.

Information submitted through Jotform may be reviewed, downloaded, transferred to our operational systems, or shared with authorized technicians, installers, nonprofit partners, funding partners, or service providers when reasonably necessary to evaluate or fulfill a request.

6. Sensitive Information and HIPAA-Enabled Forms

Certain designated forms may request sensitive information, including:

  • Medical or mobility information

  • Household income or financial-need information

  • Military-service records or veteran documentation

When Stair Lift for Vets begins collecting this information online, designated forms intended for sensitive information will be configured using Jotform features designed to support HIPAA-related security requirements when appropriate and available.

The use of a HIPAA-enabled form does not mean that every Stair Lift for Vets form, communication, website feature, or operational system is regulated by the Health Insurance Portability and Accountability Act, commonly known as HIPAA.

Stair Lift for Vets is not necessarily a healthcare provider, health plan, healthcare clearinghouse, or other covered entity regulated by HIPAA. Information should not be assumed to receive HIPAA protection solely because it concerns a medical condition or is submitted through a form offering HIPAA-related security features.

Only use the designated form provided for sensitive information. Do not submit medical records, military documentation, income records, Social Security numbers, or other highly sensitive information through:

  • General contact forms

  • Standard photo-upload forms

  • Regular email

  • Text messages

  • Social-media messages

Any consent, authorization, or disclosure presented on a specific form supplements this Privacy Policy. If a form-specific notice conflicts with this policy, the more specific notice will govern that submission to the extent permitted by law.

7. Housecall Pro Customer Management System

We use Housecall Pro as a separate customer relationship management and operational platform. Housecall Pro is not hosted directly on Stairliftforvets.org.

We may transfer or enter appropriate information into Housecall Pro to:

  • Maintain applicant, donor, and customer records

  • Respond to requests and inquiries

  • Schedule assessments or appointments

  • Prepare estimates

  • Coordinate stair lift pickups, deliveries, installations, or service

  • Assign or coordinate technicians and installation partners

  • Send service-related emails and text messages

  • Conduct authorized email or SMS outreach

  • Document services performed

  • Maintain communication, transaction, and service histories

  • Provide ongoing customer support

All organizational SMS and email outreach is managed through Housecall Pro.

We do not intend to place sensitive medical records, income documents, or military documentation into Housecall Pro unless we determine that the platform, account configuration, and applicable agreements are appropriate for that information.

Housecall Pro processes information according to its own privacy practices. Review the Housecall Pro Privacy Policy for additional information.

8. How We Use Information

We may use collected information to:

  • Respond to inquiries and requests

  • Review stair lift assistance applications

  • Determine preliminary program eligibility

  • Evaluate donated stair lifts or equipment

  • Contact applicants, veterans, caregivers, donors, volunteers, and partners

  • Arrange assessments, estimates, scheduling, installation, and service

  • Coordinate with technicians, installers, manufacturers, suppliers, funding sources, and nonprofit partners

  • Process charitable donations and acknowledge donor support

  • Manage volunteer, sponsorship, and partnership inquiries

  • Maintain operational, tax, accounting, insurance, and program records

  • Improve our website, programs, communications, and outreach

  • Measure website traffic and campaign effectiveness

  • Personalize or improve website content

  • Detect, investigate, and prevent fraud, abuse, unauthorized access, and security incidents

  • Enforce our policies

  • Protect our organization, applicants, customers, volunteers, donors, partners, and the public

  • Comply with legal, regulatory, insurance, contractual, and reporting obligations

We may combine information collected through the website with information received by telephone, email, text message, in-person assessment, referral, public source, partner organization, or operational system.

9. Calls, Email, and Text Messages

If you provide a telephone number or email address, we may use it to:

  • Respond to your inquiry

  • Discuss an application or equipment donation

  • Coordinate an assessment

  • Schedule an appointment, pickup, installation, or service

  • Provide status updates

  • Communicate about your relationship with Stair Lift for Vets

  • Send authorized informational, fundraising, or promotional communications

When required by law, we will obtain consent before sending automated or promotional telephone calls, emails, or text messages.

Consent to receive promotional communications is not a condition of:

  • Applying for assistance

  • Donating equipment

  • Making a charitable contribution

  • Receiving services

Message frequency may vary. Message and data rates may apply.

You may withdraw consent to nonessential text messages by replying STOP or contacting us at info@stairliftforvets.org. Email recipients may use the unsubscribe link provided in applicable promotional messages.

Service-related communications may continue when reasonably necessary to respond to an active request, provide requested services, complete a transaction, or address safety or administrative matters.

10. Charitable Donations and Payment Processing

Online charitable cash donations are processed through PayPal or Venmo.

When you make a donation, your payment and financial information is submitted directly to the selected payment processor and is governed by that provider’s privacy and security practices.

Stair Lift for Vets may receive limited transaction information, including:

  • Donor name

  • Contact information

  • Donation amount

  • Transaction date

  • Transaction identification number

  • Payment status

  • Donor-provided message or designation

  • Donor recognition preferences

Stair Lift for Vets generally does not receive or store complete payment-card numbers, bank account credentials, or online banking passwords through its website.

Before completing a donation, review:

Donor recognition will be handled according to the donor’s selected preferences and applicable law.

11. How We Disclose Information

We may disclose personal information to:

  • Jotform, Google Analytics, Housecall Pro, PayPal, Venmo, and other technology providers

  • Website hosting, security, analytics, advertising, email, and communications providers

  • Stair lift manufacturers, suppliers, technicians, installers, and service partners

  • Nonprofit organizations, veteran-service organizations, community partners, referral organizations, and funding partners involved in evaluating or fulfilling a request

  • Payment processors

  • Accounting, insurance, auditing, legal, and other professional advisers

  • Government agencies, regulators, courts, law enforcement, or other parties when legally required

  • A successor organization in connection with a merger, restructuring, asset transfer, or similar organizational change

We disclose only the information we reasonably believe is necessary for the recipient to perform the applicable service, evaluate a request, fulfill the stated purpose, or comply with the law.

We may also disclose information when we reasonably believe disclosure is necessary to:

  • Protect the safety, rights, property, or security of Stair Lift for Vets

  • Protect veterans, applicants, customers, employees, volunteers, donors, partners, or members of the public

  • Investigate suspected fraud, misuse, or illegal activity

  • Enforce our agreements and policies

  • Respond to a lawful government request or legal process

12. Sale and Sharing of Personal Information

We do not sell personal information for money.

Certain analytics or advertising technologies may be considered “sharing,” “targeted advertising,” or a “sale” under some state privacy laws, even when no money is exchanged.

Where required by applicable law, we will provide eligible individuals with a method to opt out of qualifying targeted advertising, sales, or sharing.

We do not knowingly sell or share the personal information of children under 13.

13. Information About Other People

If you submit information about a veteran, family member, caregiver, customer, donor, or another person, you represent that you have permission or another lawful basis to provide that information.

You authorize us to use the information for the purposes described in this Privacy Policy and any applicable form-specific notice.

Do not submit another person’s medical, financial, military, or identity information unless you are authorized to do so and are using the designated form or submission method.

14. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Process and evaluate applications

  • Evaluate equipment donations

  • Provide requested services

  • Maintain customer, installation, donation, volunteer, or partnership records

  • Meet nonprofit, accounting, tax, insurance, contractual, and legal requirements

  • Resolve disputes

  • Prevent fraud or misuse

  • Protect legal rights

  • Enforce agreements and policies

Retention periods vary based on:

  • The type and sensitivity of the information

  • The nature of our relationship with the individual

  • Whether an application, donation, installation, or service request remains active

  • Operational requirements

  • Legal, tax, insurance, and accounting obligations

  • Security and fraud-prevention needs

When information is no longer reasonably needed, we may delete, anonymize, aggregate, or securely dispose of it, subject to legal requirements and technical limitations.

15. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, destruction, or disclosure.

These safeguards may include:

  • Access restrictions

  • Password protections

  • Secure service providers

  • Account authentication measures

  • Software and security updates

  • Staff or volunteer access controls

  • Appropriate record-management procedures

No website, form, email system, text-message system, transmission method, or storage platform can be guaranteed to be completely secure. You submit information electronically at your own risk.

If you believe information submitted to Stair Lift for Vets has been lost, misused, or compromised, contact us promptly at info@stairliftforvets.org or (888) 683-8543.

16. Children’s Privacy

Our website and programs are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 without legally required parental or guardian consent.

If you believe a child under 13 has submitted personal information through our website, contact us so we can review the situation and, where appropriate, delete the information.

17. External Websites and Embedded Content

Our website may contain links to third-party websites or embedded content, including:

  • Videos

  • Maps

  • Donation platforms

  • Social-media content

  • Partner resources

  • Forms

  • Security tools such as CAPTCHA or reCAPTCHA

When you interact with embedded content or visit a third-party website, the third party may collect information under its own privacy policy.

We do not control the privacy, security, content, or accessibility practices of third-party websites or services. We encourage you to review the applicable third-party policies before providing personal information.

18. Your Privacy Choices and Rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate personal information

  • Request deletion of certain personal information

  • Obtain a portable copy of certain information

  • Opt out of certain targeted advertising, sales, or data-sharing practices

  • Withdraw consent when processing is based on consent

  • Appeal a decision concerning a privacy request

  • Receive equal service without unlawful discrimination for exercising a privacy right

To submit a privacy request, contact us using the information provided in the “Contact Us” section below.

We may need to verify your identity before completing a request. Verification may require confirming information previously provided to us.

An authorized agent may submit a request where permitted by law. We may require proof of the agent’s authority and verification of the individual’s identity.

We may deny or limit a request when permitted by law, including when information must be retained for legal, tax, accounting, security, fraud-prevention, insurance, contractual, or operational purposes.

19. Geographic Scope

Our website is operated from the United States and is intended primarily for individuals located in the United States.

Information may be processed and stored in the United States or in other locations where our service providers operate.

If you access the website from another country, you understand that the privacy and data-protection laws of the United States may differ from those in your location.

20. Emergency and Medical Disclaimer

Stair Lift for Vets does not provide emergency medical assistance through this website.

Do not use our website, forms, email address, or telephone number to request emergency medical care. If you are experiencing an emergency, call 911 or contact the appropriate emergency service immediately.

Information submitted through the website is used to evaluate accessibility needs, assistance requests, equipment donations, or related services. It is not a substitute for professional medical advice, diagnosis, or treatment.

21. Changes to This Privacy Policy

We may update this Privacy Policy when our programs, technologies, service providers, data practices, or legal obligations change.

The revised policy will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated through an additional website notice or another appropriate method.

Your continued use of the website after an updated policy becomes effective means the updated policy will apply to subsequent website activity and information collection.

22. Contact Us

Questions, concerns, and privacy requests may be directed to:

Stair Lift for Vets
Website: https://stairliftforvets.org
Email: info@stairliftforvets.org
Phone: (888) 683-8543
Mailing Address:
2563 Seppala Blvd.
North St. Paul, MN 55109